Question 1

What material is the product made of?

Accepted Answer

The product is made of steel and then powder-coated and/or applied with a "clear" paint for steel products to provide a protective layer. Corten products are made of Corten sheet metal.

Question 2

What payment methods do you accept?

Accepted Answer

We accept payments from all major credit cards (Visa, Mastercard, American Express), Paypal, Apple Pay, Google Pay, and Amazon Pay.You can also pay in installments with Paypal.

Question 3

What should I do if I receive a damaged product?

Accepted Answer

We are very sorry that you may find yourself in this situation if the product is damaged during transport.Despite our best efforts to ensure that each package is handled with the utmost care, damage occasionally occurs during shipping.If you receive a damaged product, please contact us immediately at info@fe26design.com Please include your order number, your email address, and include clear photos of the damaged product and packaging.We will make sure to provide you with all the necessary support promptly.

Question 4

Can I make a return?

Accepted Answer

You have the right to cancel your purchase for any reason within 14 days of receiving the goods. In this case, you will be refunded for all shipping costs . However, you are required to return the item, and you are responsible for the return shipping costs. Please note that all our products are handmade in Italy and not mass-produced, so each one is unique.

Question 5

How can I return a product?

Accepted Answer

To make your return, follow these simple steps:1. Contact our customer service : if you are not completely satisfied with your order and would like to return it, please write to info@fe26design.com , indicating your return request and order number in the subject line.2. Pack the return : prepare the package with the original box (if you still have it) containing the product or products you wish to return.3. Returning products by courier : We will send you a form to print and arrange for the courier to collect it from your address (the same address to which we delivered the order).4. Return Confirmation and Refund : After receiving your return, we'll verify that the product(s) meet our return policy (i.e., they're intact and undamaged). We'll then refund you via the same payment method you used for the purchase, as quickly as possible. The amount we advanced to the courier for returning the item will be deducted from your refund.

Question 6

When will I receive my refund?

Accepted Answer

You will receive a refund via the same payment method used for the original purchase as soon as possible. Please note that refund times may vary depending on the payment method selected.The amount we advanced to the courier for returning the item will be deducted from your refund amount.

Question 7

What are the warranty conditions?

Accepted Answer

As a consumer , you are entitled to a 2-year warranty for defects on purchased products.Please remember that items sold on fe26design.com They are handcrafted in small series by our family supplier. Any small imperfections and irregularities, therefore, should not be considered defects, but rather characteristics that make each of our items unique and authentic.

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